Emotional Intelligence

Technical skills, intellectual capability and emotional capability define the performance at work or job. Generally emotional intellgience is called EQ. EQ is the ability to recognise, understand and manage emotions in ourselves and others. It also divided into four sections:

Self-Awareness
Self-Management
Social Awareness
Relationship Management

Self-Awareness:

Where you are able to read and understand your emotions as well as recognise their impact on work performance and relationships;
Where you have a positive and strong sense of one’s self-worth.

Self-Management:

Which is keeping disruptive emotions and impulses under control;
Which is maintaining standards of honesty and integrity, managing yourself and responsibilities;
Which is the flexibility in adapting to changing situations and overcoming obstacles;
Which is the guiding drive to meet an internal standard of excellence;

Social Awareness:

Which is understanding others and taking an active interest in their concerns;
Which is the ability to read the currents of organisational life, build decision networks and navigate politics;
Which is recognising and meeting customers needs.

Relationship Management:

Which is inspiring and guiding groups and individuals;
Which is the propensity to strengthen and support the abilities of others through feedback and guidance;
Which is the ability to exercise a wide range of persuasive strategies with integrity, and also includes
Which is resolving disagreements and collaboratively developing resolutions;
Which is the promotion of cooperation and building of teams.